Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Welcome to CWR Sports (https://www.cwrsports.com or our mobile site – collectively, the “Website”).

At CWR Sports, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your data when you visit our Website, place orders, contact us, or interact with our services.

By using our Website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide you with premium sports products, process your orders, and deliver the best possible experience.

  • Personal Information you provide:
    • Name
    • Email address
    • Phone number
    • Shipping and billing address
    • Payment information (handled securely by our payment processors – we do not store full card details)
    • Order notes or special requests
  • Automatically Collected Information (Usage Data):
    • IP address
    • Browser type and version
    • Device information
    • Pages visited, time spent, and navigation patterns
    • Referral source
  • Cookies and Similar Technologies: We use cookies, pixels, and similar tools to improve your experience, analyze site usage, and show relevant content. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy (link will be added when ready).

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders (including shipping across Pakistan)
  • To communicate with you about your purchase, delivery updates, and order status
  • To provide customer support and respond to your inquiries
  • To improve our Website, products, and services
  • To send important transactional emails (order confirmation, shipping, etc.)
  • With your consent – occasional promotional updates about new bats, special offers, or gift ideas
  • To comply with legal obligations and protect our rights

4. Sharing Your Information

We do not sell your personal information. We may share it only in these limited cases:

  • With trusted service providers (e.g., payment gateways, courier companies like TCS/Leopards, email service providers) who help us run our business
  • With our legal and financial advisors when required
  • When required by law, court order, or government authorities in Pakistan
  • To protect the rights, property, or safety of CWR Sports, our customers, or the public

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Opt out of cookies (via browser settings)

To exercise any of these rights, please contact us at the details below.

7. Children’s Privacy

Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it immediately.

8. International Data Transfers

As we operate in Pakistan, your data is primarily processed within the country. If any data is transferred outside Pakistan (e.g., cloud storage), we ensure appropriate safeguards are in place in line with Pakistani data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date. We encourage you to review this page periodically. Significant changes will be notified via email or prominent notice on the Website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:

Email: cwrsports2@gmail.com

Phone: +92 370 8271234 

Address: CWR Sports, Lahore, Punjab, Pakistan

We are committed to resolving your concerns promptly.

Thank you for trusting CWR Sports with your information as we help power the dreams of Pakistan’s future cricket stars.

Last updated: January 1, 2025